Q. How do purchase my order on the site?
To order your purchase :

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
hyperice.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Online Bank Transfer
Bank : Maybank Berhad
Bank Account : 5148 9707 8736
Account Name : Penny First Collaboration PLT

After you made the payment, please send us the payment details of :
Full Name :
Mobile Number :
E-mail :
Shipping Address :
Product Purchased :

You may send your shipping and personal information to :
WhatsApp : 019 989 5796
E-mail : info@hyperice.my 

Note: The purchased product(s) will be processed for delivery once confirmation has been made.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please notify us through WhatsApp at 016 989 5796 or send an email at info@hyperice.my regards with any cancellations.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Shipment details and requirements outside Malaysia will be revised.

Q. How long does the delivery usually takes?
Delivery takes about 2 to 3 working days, via CityLink (automated). 
Any preferred courier service can be further discussed.

Q. I would like to enquire more!
Feel free to reach out to us via WhatsApp at 019 989 5796 or send us an email at info@hyperice.my.
We will be happy to help.